Users Need Access to Training Content Directly Within a SharePoint Work Computing Environment

As we mentioned in the prior post to this blog, Windows IT Pro magazine has awarded VisualSP from Rehmani Consulting, Inc. (owner of SharePoint-Videos dot com with the bronze medal for SharePoint Product of the Year for 2012. In our opinion, the fact that our help system provisions access to users to a wide range of training content directly within the SharePoint work space is an important ingredient to the success of our product, and, in all likelihood, to our selection as winner of this award.

Simply consider that users are generally slow to adopt procedures that they use infrequently. Therefore, exposing context-specific training content, which can be accessed on demand, directly within the SharePoint work space provides stakeholders with a method of confining users to SharePoint, and, ultimately, of building user familiarity with the software. It is easier to assimilate procedures that one must use regularly. If the task of locating training content can be successfully accomplished from within an application it is, therefore, more likely that users will successfully adopt targeted procedures.

We like to refer to the context-sensitive provisioning system of VisualSP for training content as “stickiness.” Users need not exit out of a SharePoint work space to locate the instructions they require to successfully perform tasks. There is little need to refer to training manuals, or to use search engines like Google to locate instructional content on procedures. Everything that users require to successfully master procedures can be provisioned directly to them from within SharePoint, itself.

In fact, SharePoint stakeholders can use our help system to expose a wide range of training content to users in a context-sensitive manner. The range of content can certainly include governance information, which is, more often than not, missing from the set of training content provided to users. The absence of governance information from a set of training content can usually be attributed to an over emphasis (on the part of stakeholders) of technical training content when, in fact, information about approvals, controls, records management, etc should also be exposed to users in the same manner. In fact, users who can understand the rationale for required approvals, controls, records management and retention, etc. will usually be more reliable as regards performing required procedures, as well as more successful as they attempt to perform them. Therefore, we think it makes sense for SharePoint stakeholders to include governance plans, and related documents, in the set of training content exposed to users by the VisualSP help system.

© IMB Enterprises, Inc. & Ira Michael Blonder, 2012 All Rights Reserved
on behalf of Rehmani Consulting, Inc.

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