Tag Archives: in context training

In-Context Video Training Content for SharePoint is Especially Useful for End Users

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As noted on the web site of the Journal of the Medical Library Association, “An information need (the problem) cannot be divorced from its context. The problem context determines the urgency, granularity of detail, authority, and level of certainty required for an acceptable answer and dictates the expertise and resources that can be brought to bear.” Therefore, we think that the very best location to provide end users with access to video training content for SharePoint 2010 is directly from the SharePoint Ribbon. After all, what other location within a SharePoint working environment affords end users a comparable opportunity to juxtapose a technical challenge directly with a recommended solution?

With VisualSP™, Rehmani Consulting, Inc offers support and development teams a delivery method to provide end users with the video training they require to successfully perform daily tasks with SharePoint 2010. We think that VisualSP™ can save each end user, at a minimum, at least 20mins per work day that would otherwise have to be spent researching and locating training instructions for repetitive tasks that must, nevertheless, be accomplished with SharePoint. If for argument sake, we assume an organization of 1000 end users and an average cost per work hour (fully benefit loaded) of $50.00, then the cost savings in one month subsequent to the installation and launch of our training delivery system will amount to at least $45833.33 per month, or $550000 in the first year of operation.

Of course these savings will likely amount to a substantial attraction for organizations to think seriously about implementing our product for delivering training content. But we are confident that the attraction will become even more compelling when these same organizations understand that the training content, itself, in video format is optimum for quick assimilation by end users. Substantial research has shown that the recorded human voice is innately best suited as the prime method for delivering training content. We think, as well, that recordings of computer operations — at screen level — are also highly useful for communicating correct procedures (and even best practices) to end users. Therefore, the combination of the unique attractiveness of video training content with our in-context delivery system makes for a natural, highly attractive solution for bringing groups of end users successfully into a computing environment built on SharePoint 2010.

If your organization understands the imperative of providing end users with technical training for SharePoint 2010, then you ought to consider VisualSP™, along with our video training content. You can either telephone us at +1 630-786-7026 or contact us via email with any questions you may have about this video, the InfoPath 2010 set, and possible applications for individual as well as organizational-level viewing and use.

As ever, use this link to place an order for an annual subscription to SharePoint-Videos instructional content

© Rehmani Consulting Inc, all rights reserved

Successfully Integrating SharePoint Should Include an In-Context Training Component for End Users, Readers & Site Owners

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SharePoint Integration Partners should include an in-context training component like video tutorials within their plan to ensure a successful implementation of SharePoint by global businesses and other large organizations.

For end users, offering in-context access to short training videos that speak specifically to technical procedures is particularly valuable. Our experience has been that most end users have little, if any interest in higher level information about specific software, for example, SharePoint. When needs arise for training for these end users, the needed training must directly support software procedures; therefore, training resources must be specific to the software and stored in a location that is as accessible as possible to the procedural context. Further, training resources must support quick access, with little effort required on the part of end users. Low interest on the part of end users, readers and site owners in SharePoint, itself, will translate into commensurate low tolerance for lengthy searches to find the right technique to accomplish a task. Therefore, the best approach is to facilitate access to training directly within the context of technical procedures, themselves.

We recommend that our SharePoint-Videos.com end user training courses be installed on intranets and stored in a SharePoint sub site. The sub site should be included as a navigation item, which will appear in the top link bar and on the left side of pages on Quick Launch.

Once the majority of SharePoint users, meaning end users, readers and site owners, can all access the training they need to successfully implement SharePoint, then the likelihood of high levels of SharePoint adoption for the customer will be much higher. With higher levels of adoption, SharePoint can be effectively used by the same customer to deliver value and tangible cost savings as compared to alternative approaches to common requirements.

With regard to higher level users, meaning SharePoint Administrators, developers, architects, and Site Collection Administrators, we think concurrent access to online video tutorials posted on our SharePoint-Videos.com makes the most sense. We think that these higher level users have more native interest in SharePoint as software. They will not require in-context access to training. Further, they will have the time to attend longer tutorial presentations of higher level procedures and skill.

Of course, the integration partner responsible for the SharePoint implementation plan and execution stands to benefit the most from customers, at all levels, who derive a high level of utility from SharePoint. The immediate customer will be satisfied. As well, a successful implementation for SharePoint will serve as a strong foundation for referrals for new business. Therefore we recommend that Microsoft SharePoint integration partners recommend a hybrid subscription to our tutorial video content. This hybrid subscription (a combination of in-context end user training and concurrent online access for higher level users) should satisfy all of the video training needs of a typical global business or other large organization utilizing SharePoint.

If you are a Microsoft Integration Partner for SharePoint and would like to hear more about how our video training can be offered within your SharePoint proposal to your customer, then please either call us at (630) 786-7026, or Contact Us. We will be happy to elaborate with suggestions and tips for including a video training component in your offer.

© Rehmani Consulting Inc, 2011 All Rights Reserved